FAQs

At Promfy, we believe that any question can be answered. Below are some of the most common questions our customers asked us. If you have any other questions, please feel free to contact us.

• I can’t receive emails from Promfy.

  There are a few things you can do to help ensure you receive emails from us:

  • Make sure your email address is correct.
  • Check your spam/junk folders. (If you use Gmail, also check your category tabs, like Promotions)
  • Add Promfy email address - hello@promfy.com - to your address book/safe list.
• Do you provide color swatches?

  Sorry, we don't provide color swatches currently.

• Do you have a local store or retail shop where the dresses can be tried in?

  No. We are online store, we ship worldwide.

• Do you have more pictures(such as other colors, back) of the dress?

  Sorry, we don’t have more pictures. But all dresses are customizable, colors and details can be customized to meet your requirements.

• Can I buy some items to try on, and return the dislike ones?

  No. All our dresses are made to order, even with a standard size.